The IMAG requires two weeks’ notice for rescheduling or cancelling your reservation. Cancellations made with less than two weeks’ notice will result in a cancellation fee of $50. Reschedule requests made with less than two weeks’ notice will be based on availability and result in a $25 reschedule fee. “No Shows” will be charged a $100 fee. All cancellations or reschedule requests must be submitted via email to the IMAG Education Director at firstname.lastname@example.org. You will receive an emailed confirmation verifying your cancellation or reschedule request.
The Education Director will email you two weeks prior to your scheduled reservation. You must submit your final headcounts for students, teachers, and chaperones no later than one week prior to your reservation. The invoice will reflect the final confirmed headcount, no reductions in program attendance will be allowed after confirmation. Additional attendees, after the final headcount is confirmed, will be allowed and charged at the group rate provided space is available.
For scheduled groups, teachers and bus drivers are admitted free with up to one free teacher/chaperone per ten paid students/participants for field trips. Additional teachers/chaperones will be charged $5 for admission and $2 for the 3D movie (if added to the field trip). This money is to be included in the overall field trip payment or collected by the group leader and submitted as one payment at the front desk upon arrival. Any chaperones that go to the front desk individually to pay will be charged the full admission price.
All field trips must be paid in full prior to or upon arrival, unless prior arrangements have been made with the Education Director in writing via email.